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1) WHY has Lock been unable to directly state the cashout policy regarding transfers, and WHY have they not been able to communicate this policy to the 5 or so customer service reps answering e-mail. You might say, "Lock is incompetent with customer service", but do you really believe that incompetence is the answer for 3 weeks of failing to address this simple, while the site literally burns to the ground? Do you really think your boss Jennifer is that stupid?
I think the current cashout policy has been stated a few times. Goes something like this one:
"In accordance to our END USER LICENSE AGREEMENT, on said site it is not permitted to cashout funds received via transfers from other players:
a. A receiving User agrees that they may only use the funds from an account transfer to play the Games and not for any other purpose.
b. Users cannot cash out funds directly received from a transfer.
We therefore ask that you do not submit said cashout request and that you continue playing the received funds at our tables."
Think the policy is pretty similar currently.
No other site has a policy like this. The big problem is the fact that users cannot cash out funds from transfers. If this is true, it means Lock is simply stealing that money.
Even if you say you can just transfer the money back to the person who originally gave it to you, what if it's months later? What if it's years later? What if the person refuses to buy the money back from you, or is broke and/or out of poker?
Lock should NEVER keep transferred money. The industry standard regarding cashout of transferred money is to require some sort of playthrough. Lock is simply stealing it.
2) WHY have the canceled cashouts not been reinstated? It takes about 5 minutes per account to do this. It has been 3 weeks. Given the importance of this issue, why wouldn't Lock invest a few hours and solve this?
Unless I have missed something, I think the cashouts that where canceled where the accounts involved in the mis-use of the transfer policy. I also think anyone who had mistakenly had there transfer canceled has been moved to the front of the cashout line.
You're wrong. None of the cashouts that were canceled were those that were engaging in any sort of misbehavior -- at least not the people posting on 2+2. These were all longtime, known grinders who had raked many thousands of dollars on Lock over a long period of time. None of these people have been made whole yet. They have yet to hear from support/security on this issue. Read the 2+2 thread if you don't believe me.
This is a stalling tactic by Lock to avoid paying these players, especially the ones with the $10k withdrawals.
3) WHY are all cashout methods for non-US players so slow? We heard the excuse about Skrill and their supposed limits. But why is every single method of payout so slow? If you want to blame it on the "backlog" caused by these supposed mass cashouts by shady affiliates, have you seen a single piece of evidence to support this?
You pretty much answered the question. I don't want to get into to much detail, but most Lock affiliates are non-US, and our biggest affiliate who accounts for probably near 50% of our affiliate out goings in Non-US. Taking this into consideration along with the fact most non-US players only play on Lock because of the US fish, this also helps increase the amount of money from the US side to cover NON-US cash outs.
I don't know to much about the processing side, but the way I understand it is, if we receive the same or more deposits into say neteller for example, than the amount needed to withdraw from neteller, we would be able to instantly cashout all those withdrawals. The problem arises when like Lock we are cashing out far more through say neteller than we are receiving. So now we have to dip into the funds from US deposits to cover Non-US withdrawals.
Now eventhough people might think that shouldn't be a problem, it is when you are trying hid money from the DOJ. This is a simplistic example of whats happening but hopefully explains alittle as I understand it.
The above is a bunch of nonsense.
Every other site, including ones that serve both US and non-US players, are in the same boat as Lock, and yet they are completing non-US cashouts within hours or days.
If you have to "dip into US funds to make non-US withdrawals", you can simply transfer the money over from your US account to your non-US account. To claim that this situation is somehow taking 4 months (especially when other sites do it instantaneously) is a joke. This is yet another Lock stalling tactic because they simply don't have the money to pay.
Also keep in mind that your explanation runs counter to the latest story being peddled on 2+2 by the Lock Pros, who claim to have heard directly from Jennifer. The most recent story was that the "transfer abusers" cashed out too much, and it caused a "cashout backlog" for Skrill.
If you're going to lie on behalf of Lock, at least get the lie straight.
By the way, are you actually involved in the Lock payment processing, or are you just believing the lie-du-jour that Jennifer feeds you?
4) WHY did Lock promise a new 2+2 rep to replace Shane, but this individual dropped one terrible and useless post, and completely vanished? Does your company not care to address all of these very serious matters on the world's biggest poker forum? How can you explain this other than an inability to answer questions truthfully, and a further inability to sell convincing lies?
I am only guessing here, but I have a feeling the new rep might have gave up on 2+2 after making one statement and getting bashed from all sides. He was also being accused of being Shane. When I can say now I know 100% this was not Shane. So sometimes when you have nothing new to say, and people are trying to prove everything you say is lies, best thing might be to stop talking and start doing.
Take the thread the new rep started giving people an update: it ended up 10 pages long of people accusing him of all sorts.
You mentioned above that "Joseph" the new rep had nothing new to say. Exactly. That's why people bashed him. They wanted real answers, not the same regurgitated lies and carefully crafted company lines that reveal nothing.
Lock agreed with the 2+2 owners to replace Shane and put in a support person who would be able to properly address all concerns to the general public's satisfaction. Instead, we just got a few paragraphs of the same BS we have been reading from Shane for months. That's not what the players were expecting, and they deserve so much more than that.
Furthermore, when you work in customer service, especially for a terrible company like Lock, you need thick skin. If you get insulted when people don't buy your evasive and untrue statements, you should get another job, rather than finding the public's displeasure a valid excuse for jumping ship.
How do you know 100% that it wasn't Shane? Aren't you the slightest bit suspicious regarding the spelling and language similarities, as well as the Germany location? Regardless of who it actually was, they were terrible, and beyond a disappointment.
5) WHY is the Portugal trip still being covered up? We all know it happened. There can no longer be excuses about "unwanted guests" crashing the event, since it's finished. Yet every single attendee of the event is under strict orders not to talk about it. Why is that, if the trip was not taken with player funds? What is there to hide?
I am pretty sure the Lock trip is no longer being hidden. During the trip Lock didn't want people know for obvious reasons. And since its been leaked people have been making a massive deal about it, so I guess no one wants to brag currently about how awesome it was.
FALSE. While everyone knows the trip took place, none of the Lock Pros are willing to talk about it -- not even to confirm they were there or that the trip existed. Shane also will not discuss it, aside from admitting that some Lock Pros were in Portugal. Nobody is asking for anyone to brag. They are asking for details -- the length of the trip, the details of it, the overall expense, who paid, and where the money came from. These details have not been provided, because the truth is that player money funded this trip, and Lock realizes that discussing the lavish details will just get everyone even angrier. Lock Pros seem willing to answer every question (albeit poorly) except for anything about the Portugal trip, meaning they are under strict orders never to mention or acknowledge it. Shady!
6) WHY have we not heard any statements yet from Jennifer Larson herself? It seems that Lock only communicates through low-level slugs, so this way they can blame the messenger if their statements are proven to be untrue. Can you explain why Jennifer has not agreed to any interviews by an unbiased third party?
Try and find an unbiased third party. (That was meant to be tongue in cheek). But any official statement that comes from any Lock rep, take Shane for example, is as good as coming from Jenn.
Jenn is the CEO of Lock, but I don't see why everyone is looking for a quote from Jenn other than so they can dismantle it to use against her. But any info that Jenn wants to pass on comes in an official statement usually.
But to be honest I don't see this as a legitimate gripe. Don't see any costumers demanding to chat to Bill Gates if windows starts playing up, or the fact the original xbox was glitchy. Might be a bad example, but you get the point.
If Microsoft was taking people's money for their products, holding it indefinitely, and refusing to deliver anything, you bet Bill Gates would eventually come out and make a statement about it.
People want to hear from Jennifer because the ship is sinking and she is nowhere to be found. If everyone believes Lock is broke, and the CEO refuses to present herself to explain what's been going on, she is doing her company a huge disservice. How can you not see this?
Shane is all over the place, and never gives any concrete answers. He ultimately refers people to e-mail security when he ends up being useless (which is ALWAYS), and security just ignores everyone or sends them ridiculous form letters. Shane frequently blames miscommunication from above when he's caught in a lie or contradiction. If Jennifer herself could come out and clarify things, then there would be no more "misunderstanding" sort of excuses. A good example is the transfer policy. Shane has never been able to communicate a policy that is consistent with Lock's actions or security/support's view on it. When the left hand never knows what the right hand is doing, that's the sign of a TERRIBLE company.
7) WHY does Lock refuse to answer questions about the Girah scandal, two years after-the-fact? They were caught being complicit in one of their own pros cheating a major contest. We have never received sufficient answers about this. There is no lawsuit filed anywhere. WHY can't we get closure here?
Don't know to much about the actual Girah scandal, never followed the Bluff Pro challenge after it finished even though I was involved during it. So can't comment to much.
But I'm pretty sure the final outcome was the current one. Not sure how they got there or what happened to get there. But to me the final solution was the currect one, and all people are looking now is more ammo against Girah and Lock.
Nobody is looking for "more ammo". We are looking for the truth.
Girah chip-dumped in a super-obvious fashion to win the contest on the final day. Lock then awarded him the prize, and never questioned anything until a public outrage occurred over the matter.
So this means that Lock is either incredibly stupid and incompetent (to not notice one of the most obvious chip dumps and contest cheatings ever) or intentionally complicit in allowing the cheating to have taken place. Either way, Lock needs to let everyone know the truth as to what happened, and stop sweeping this under the rug.
8) WHY doesn't Lock attempt to satisfy the 2+2 community, in order to get their high-producing ads back on the site? Does Lock hate money? Or do they realize they can't satcisfy the community with lies and obfuscation?
8.) Lock can't satcisfy the 2+2 community with the truth.
Lock has not told the truth. That's why nobody is satisfied.
Tell me, have you seen evidence of any of the crap Lock is handing out? Or are you just believing third parties (such as Jennifer) who tell you stories? I think it's the latter.
*I would like to say I do work for lock on some scale, I am not a lock rep and have posted this off my own back. So anything stated above isn't official statements or anything. I have just tried to answer the main questions as best I can. If anyone has any further questions or feels I am missing anything I will try and answer further, but if people are just going to pick apart my opinion on the facts I have, or question my honesty, don't expect a reply.
I look forward to your answers, but please come back with something of substance, rather than just repeating company lines without addressing the actual points.
