Caesars Rewards wants your feedback, Not Really

Another Caesars fail and completely on brand for how out of touch they are with their customers. I received an email Friday requesting I complete a survey, the usual corporate jargon saying how my feedback is crucial in helping them ensure Caesars Rewards continues to be the best in the business. It also stated the survey would take approximately 20 minutes to complete. I clicked on it and the message was something like due to too many people completing the survey you can not complete yours at this time, please try again later. So I did try again later, (roughly 36 hours after receiving the email) and the message received was, “Thank you for your interest in this survey. At this point we have reached the needed responses and the survey is now closed. We appreciate your understanding and hope for your involvement in the future” (good spot for the laugh track)

In other words, we reached a point in the survey collection process that gives us the answers and/or scores we wanted so we stopped collecting responses. Such BS, this is one more example of how the corporate world destroys everything. I used to be a Store Manager for a big box retailer and they used to generate surveys on the receipts for customers, they only generated surveys for 1.5% of transactions on average, so 98.5% of the customers never even had a chance to voice their opinions, when we brought this up, we were given some corporate canned responses about how this is the best way to gauge customer response.

Just went on CET's site to book my Vegas trip and noticed they fucked up royally. Instead of marking the "Room Rate" as COMPED, they decided to list the Avg. Per Night rate of $50... for my next potential trip to Vegas!

Now some might say, "Well this is them disclosing the Fees, Taxes and Hidden Charges up front and not surprising tourists with this after the fact!"

But as someone who has used the TR site to book rooms almost monthly for 20 years, I find this to be confusing AF! It was so easy to log in, check the rates and see if I can get a freebie or not.

Basically if I were looking for a last minute room over the weekend and checked the "Rate", I would not have known it wasn't COMPED! It wasn't until I actually clicked BOOK IT and then opened the price breakdown that I see the Hotel Rate is $0 and the fees are $50 per day!

Unfortunately, older people and less tech savvy folks wouldn't think to do this and would just close it after seeing "$50 per night" instead of the usual COMP room rate next to the available rooms!

I seriously hope they change this or at least make it clearer for the uninitiated!