Originally Posted by
ThreeBet
By Druff's own account the guy followed procedure for the Marriott Platinum area because it was Druff that was in the wrong place. He even went and accommodated him a free roll-away when he didn't have to. Druff is just butt hurt cause the guy had to pacify him by going in the back to "speak to the manager", which, if I'm not mistaken, is what every customer representative in the world since the beginning of time is taught to do from day 1.
Actually, Druff just assumes the guy went back in the back and hung out for ten minutes. How do you know the guy wasn't back there saying "Please, please can you give this huge pain the ass some upgrade he feels soooo entitled to?", for ten minutes, and then had the manager say "No".
So what it boils down to is Druff goes to the wrong area, berates some guy who follows proper procedure and even gets him a free bed, and now tattles to the guys superiors, which, at the very least, will reflect negatively on him.
So to answer your question, yes, I believe Druff being a pain in the ass in very relevant to this story and every other encounter he's ever had with a Human Being.
Furthermore, as I mentioned to the Resort Manager, the way I was treated should not occur involving
any customer, regardless of their "level".
If there is really a policy in place for standard customers to pay for a view, that should be told to them, and the front desk employee shouldn't budge. If the customer requests a manager over the matter, the manager should come out immediately and explain the policy to the customer.
It is never appropriate to spend ten minutes in the back unless there is really a "search" going on to help find the customer the room he was asking for, which obviously wasn't occurring in this case.
The high probability here was either that the guy waited 10 minutes in the back just to punish me, or perhaps it was his manager's idea that they hang out there for 10 minutes, in order to make their "exhaustive search" believable.
In either case, they are needlessly wasting the customer's time, and it's an asshole way to perform customer service.
To be blaming this on me somehow is a complete joke.