Thought that was the reason I couldn't sign in today for a few hours. They kept jacking up the price paying like 3 fiddy a month. Should I get netflix or streaming. Any tips how to enhance verizon appreciated I am not computer savvy. Had a really bad experience with some dude from India didn't know my 4 digit code made me go thru a long confirmation process that it was me. Then said I had to wait for retention department gave up been with them for 20 plus years.